Terms of Service

Effective Date: December 24, 2024
Governing Law: Colorado, USA
Operator: Inkwren LLC

1. Introduction

Welcome to Inkwren — a publishing management app built for authors, editors, and small presses. These Terms of Service ("Terms") describe your rights and responsibilities when using Inkwren (the "Service").

By creating an account or using the Service, you agree to these Terms. If you do not agree, you may not use Inkwren.

2. Who We Are

Inkwren is operated by:

Inkwren LLC
A Colorado limited liability company
Contact: legal@inkwren.com

3. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, to use Inkwren.

If we discover that you do not meet this requirement, we may suspend or terminate your account.

If you are using Inkwren on behalf of an organization, you confirm that you have authority to bind that organization to these Terms.

4. Your Account

You must provide accurate information and keep your login credentials secure. You are responsible for all activity under your account.

We may suspend or terminate accounts that violate these Terms or pose security risks.

5. Multi-Tenancy & Workspace Isolation

Inkwren is a multi-tenant platform composed of:

  • Users — individual accounts
  • Organizations — publishing groups or solo authors with billing authority
  • Workspaces — isolated containers where catalog data is stored

Organization Owners manage billing and organization-level settings. Workspace Admins manage workspace content and membership.

Data stored in one workspace is never accessible from another workspace unless explicitly linked or shared by you using built-in features.

Any attempt to access another organization's or workspace's data without authorization is prohibited.

6. Your Content

"Your Content" includes stories, manuscripts, publication metadata, contributor records, contracts, images, notes, and other catalog data you enter into the Service.

6.1 Ownership

You retain full ownership of all intellectual property rights in Your Content.

6.2 License to Operate the Service

You grant us a limited, non-exclusive, worldwide license to store, process, display, and back up Your Content solely to operate, maintain, and provide the Service.

We do not sell, license, or train artificial intelligence models on Your Content.

6.3 Responsibility

You are responsible for ensuring you have the legal right to upload and manage Your Content.

7. Acceptable Use

You agree not to:

  • Upload illegal, infringing, or harmful content
  • Attempt to access other organizations or workspaces
  • Reverse engineer or disrupt the Service
  • Abuse rate limits or APIs
  • Use Inkwren in violation of contracts, publishing agreements, or privacy laws

We may remove content or restrict access for violations.

8. Plans, Billing & Subscriptions

8.1 Paid Plans

Inkwren offers subscription plans with defined features and usage limits.

8.2 Auto-Renewal

Paid subscriptions automatically renew at the end of each billing period unless canceled.

8.3 Free Plan

A free plan may be offered with limited features or read-only access.

8.4 Billing Authority

The Organization Owner is responsible for managing billing information and subscriptions.

8.5 Cancellation

You may cancel at any time. Your plan remains active through the end of the current billing period.

8.6 Refunds

Payments are non-refundable, except where required by law.

8.7 Trials

If a trial is offered, you may access paid features without charge during the trial period.

At the end of the trial:

  • Your organization may convert to a paid plan, or
  • Revert to the Free plan, which may include read-only or limited access.

8.8 Taxes

You are responsible for any applicable taxes.

9. Invite-Only Alpha & Beta Access

During alpha or beta periods, access to the Service may require an invitation code and may be subject to additional testing limitations.

Pre-release features are provided as-is and may change or be discontinued at any time.

10. Service Changes

We may modify, add, or remove features. If changes materially affect your use of the Service, we will provide reasonable notice.

11. Availability

We strive for reliability but do not guarantee uninterrupted service.

12. Security & Backups

We implement reasonable security measures. However, no system is perfectly secure.

You are responsible for maintaining backups of critical creative work.

13. Data Export

You may export Your Content at any time using the self-serve export features within the Service.

Following account termination, you may request export assistance for up to 30 days, provided the data has not already been deleted in accordance with our retention policy.

14. Third-Party Services

Inkwren uses third-party providers, including:

  • Linode (hosting and database)
  • Postmark (transactional email)
  • AWS SES (marketing email)
  • PostHog (server-side analytics)
  • Stripe (payment processing)

Your use of these services through Inkwren is subject to their respective terms.

15. Termination

You may stop using the Service at any time.

We may suspend or terminate access if:

  • You violate these Terms
  • Your subscription lapses
  • Operational or security concerns require it

After termination, we may delete Your Content in accordance with our retention policy.

16. Disclaimer of Warranties

To the fullest extent permitted by law, the Service is provided "as is" and "as available", without warranties of any kind.

17. Limitation of Liability

To the maximum extent permitted by Colorado law:

  • Our total liability for any claim is limited to the amount you paid us in the 12 months prior, or $50 USD if you are on a free plan.
  • We are not liable for indirect, incidental, or consequential damages.

18. Indemnification

You agree to indemnify and hold us harmless from claims arising from Your Content or misuse of the Service.

19. Copyright / DMCA

If you believe content violates your copyright, email legal@inkwren.com with a valid DMCA notice.

20. EU/UK Users

For GDPR purposes, Inkwren LLC is the data controller. See the Privacy Policy for additional disclosures.

21. Governing Law and Venue

These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles.

Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Colorado, and you consent to personal jurisdiction in those courts.

22. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated. Continued use constitutes acceptance.

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