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Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about Inkwren's features, pricing, and how it can help your publishing workflow.
Account & Billing
Is there a free trial?
Yes! All paid plans include a 30-day free trial with full access to all features. No credit card required.
What happens when my trial ends?
Your account moves to our free Footnote plan, which gives you read-only access to your data. You can upgrade to a paid plan at any time to regain full access. Your data is never deleted.
Can I change plans later?
Absolutely! You can upgrade or downgrade your plan at any time. When upgrading, you'll get immediate access to new features. When downgrading, changes take effect at the end of your current billing period.
Do you offer annual billing?
Author Bookworm is annual only at $20/year. Author Quill and Publisher Quill offer both monthly and annual billing, with annual billing saving you the equivalent of two months. See our pricing page for details.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) via Stripe.
Can I cancel anytime?
Yes, there are no contracts or commitments. You can cancel your subscription at any time, and you'll retain access until the end of your billing period.
Features & Functionality
What is a workspace?
A workspace is a container for your stories, submissions, and publications. You might create separate workspaces for different imprints, magazines, or projects. Each workspace keeps its data completely separate.
How many workspaces can I have?
The number of workspaces depends on your plan: Author Bookworm and Author Quill include 1 workspace, Publisher Quill includes 2. See our pricing page for details.
Can I track submissions to external publications?
Yes! Inkwren is perfect for tracking submissions to literary magazines, anthologies, and other external publications. Record submission dates, response times, acceptances, and rejections all in one place.
Does Inkwren store my manuscript files?
Inkwren focuses on metadata and submission tracking rather than manuscript storage. You can link to external files, but Inkwren is not a file storage system.
Can I customize the submission workflow?
All paid plans include submission tracking with a multi-stage editorial workflow. You can track submissions through each stage of the process.
Does Inkwren work for poetry or creative nonfiction?
While Inkwren is optimized for fiction publishing, many of our customers use it successfully for poetry, creative nonfiction, and other literary forms. The core features (submission tracking, publication management, team collaboration) work for any written content.
Can I track pen names or pseudonyms?
Yes! Inkwren supports multiple author names and pen names. You can associate pen names with authors while keeping the connection visible to your team.
Is there a mobile app?
Inkwren is a responsive web application that works on mobile browsers. We're currently focused on the web experience, but a dedicated mobile app is on our roadmap.
Collaboration & Teams
How many team members can I invite?
Author plans are for solo use (1 user). Publisher Quill supports up to 3 team members. See our pricing page for details.
What roles and permissions are available?
Inkwren offers five roles: Owner (full access), Admin (manage content and team), Editor (edit all content), Contributor (add content), and Viewer (read-only). Permissions can be set per workspace.
Can different team members access different workspaces?
Yes! Each workspace has its own team. Someone can be an Admin in one workspace and a Viewer in another, or not have access to certain workspaces at all.
How do team members get notified of changes?
You can configure email notifications for submission status changes, new comments, and other team activities. Each user can customize their notification preferences.
Can I share access with authors or external contributors?
Yes! The Contributor and Viewer roles are perfect for giving authors or external collaborators limited access to specific workspaces without exposing your entire organization.
Data & Security
Is my data secure?
Yes. Inkwren uses industry-standard encryption (SSL/TLS) for all data in transit and at rest. We regularly perform security audits and follow best practices for data protection.
Where is my data stored?
All data is stored in secure, enterprise-grade data centers in the United States. We use redundant backups to ensure your data is never lost.
Can I export my data?
Yes! All paid plans include CSV export.
What happens to my data if I cancel?
Your account moves to the free Footnote plan, which gives you read-only access to your data. You can export your data or resubscribe at any time.
Do you offer backups?
Yes. We perform automated daily backups of all data.
Getting Help
What kind of support do you offer?
All plans include email support. We are a small team and respond personally to every message.
Is there documentation available?
Yes! We have comprehensive documentation covering all features, along with video tutorials and guides. Check out our video tutorials to get started.
Do you offer training or onboarding?
We are happy to help you get set up. Reach out via our contact page if you need a hand.
Can you help me migrate from another system?
All paid plans include CSV import, so you can bring data from spreadsheets or other tools. If you need help, contact us and we will work with you.
Still have questions?
Our team is here to help. Get in touch and we'll answer any questions you have.
Contact Us